These are the terms and conditions which apply to all online purchases and all bookings for restoration work from Marble and Tile . The term "you" refers to the Buyer and The term "us" or "we" or "our" refers to Marble & Tile .We would ask customers to read and understand the terms and conditions that applies to their transaction with Marble and Tile . The placing of an order or the making of a booking is deemed as an acceptance of the terms and conditions. If you have any queries relating to them please do not hesitate to contact us for futher information
Supplying Natural Stone
Before Ordering Stone
Please ensure that you read and are satisfied with all of our terms and conditions before placing your order.
While we make every effort to represent our products as accurately as possible, colour likeness of products may vary due to limitations of browser software , camera settings, monitor/screen settings and natural variations in real wood products. We recommend all our customers order a sample before placing an order.Please read all documents clearly to ensure descriptions are accurate and correct.
On natural products such as real wood and natural stone samples are selected at random and will frequently vary in colour due to the nature of the product.
A listing on this websites does not guarantee that the product is in stock for immediate dispatch. The customer may on occasion be asked to wait a reasonable time (up to 6 weeks) until restocking occurs. We will use all reasonable endeavours to keep our customer informed. A customer will still have the right to cancel should they be unhappy about a longer wait, in which case our standard terms and conditions will apply, but no retention of restocking fees will apply. We will inform all of our customers by email when delivery is expected to happen.
Items that fall into the category of a “special order” will have a delivery date not determined or controlled by Marble and Tile . Items of this nature will be listed clearly as a special order and the customer will be made aware very clearly that they items are being imported to Ireland on request , and that delivery dates will be approximate and therefore Marble and Tile cannot be held responsible for any delays incurred. Marble and Tile will keep the customer informed of progress and will provide notice once the items have landed in Ireland.Items that fall into the category of a special order are produced on the request of the customer . An item manufactured on request by a customer is not covered by normal returns or exchange policy as it is made for the customer and the customer only .
PAYMENT
Goods : Paid for in full once the order has been confirmed via a PRO FORMA INVOICE. Goods will not be delivered if they have not been paid for .All goods are subject to VAT and a VAT receipt will be provided.
Fitting : All fitting works to be paid in full on completion on the completion date.We do not offer credit .All is subject to VAT
Restoration Works : To be paid in full on the date of completion. Subject to VAT
DELIVERY
The Goods shall be delivered to the Buyer’s premises.
Delivery charges of €35 refers to Ireland only. Extra delivery charges may be requested for any orders outside of Ireland. Marble and Tile will contact you directly to discuss any extra delivery charges. Third party delivery costs are outside the control of Marble and Tile .
If payment has been made by credit or debit card , the delivery address should be the same as the registered card address to comply with the anti-fraud regulations set by our merchant provider. We reserve the right to withhold delivery of an order until a suitable payment method is arranged or payment by other means is completed, or our merchant provider confirms in writing the purchase was made by the registered card holder.
Delivery of the goods will be accepted at any time of day. If the buyer fails to take delivery, or provide any necessary documents, the goods may be returned to Marble and Tile and the buyer will be responsible for any charges associated with this.
Marble and Tile will use reasonable endeavours to arrange delivery ,but if Marble and Tile needs to store or arrange for storage of the goods until actual delivery they may charge the buyer for all related costs and expenses including but without limitation, storage, Insurance and redelivery.
Marble and Tile will use reasonable endeavours to rearrange delivery but, if unable to rearrange delivery, the goods may be returned to Marble and Tile and all delivery and return costs will be charged to the buyer.
Marble and Tile will use reasonable endeavours to deliver or perform each of the Buyers orders for the goods within the time agreed when the buyer places an order and, if no time is agreed, then within a reasonable time, but the time of delivery or performance will not be of the essence. Marble and Tile will not be held responsible for any costs to the buyer resulting from late delivery.
Any delay in delivery or performance will not entitle the buyer to cancel the sale unless the Buyer has given 30 days written notice to Marble and Tile requiring the delivery or performance to be made and Marble and Tile has not fulfilled the delivery or performance within that period.
Courier Deliveries : Delivery time of day cannot be given by Marble & Tile. Marble and Tile will not be responsible for any failed delivery times quoted by any third parties.
The buyer must inspect all goods for damage before accepting delivery. Marble and Tile will accept no responsibility for goods damaged during transit if the customer has signed for them. Should a delivery arrive to you damaged in any way it must be signed as “damaged” and the driver informed .and Marble and Tile are notified immediately
If the items are not signed as damaged Marble and Tile will accept no liability for any damages.
The buyer may also refuse to accept a damaged delivery. Please note, should a delivery be returned to us because the customer has refused to accept it, and there is no evidence of damage, it will be considered a “cancellation” and treated as such.
Should the buyer wish to accept a damaged delivery , they must still sign for it as “damaged“ with the delivery courier
We advise that a customer does not book any fitting until the goods have been delivered and checked. We will not be held liable for any fitting costs resulting from late delivery or delivery of incorrect or damaged goods.
Returns Policy
Order Cancellations
Under the Irish Distance Selling Regulations you have the right to cancel your order for any item purchased from Marble and Tile. Please note that any cancellations will be subject to the buyer paying all costs associated with returning the order if already dispatched.Products that come under the title of special order and that have been brought in or manufactured to specific requirements for the customer cannot be cancelled . Please read all documenation prior to order confirmation to ensure all details are correct
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition. We can only refund unopened packages. You must inform us in writing within 7 days of receipt of goods of your intention to return. We will only issue a refund (including original delivery charge) or exchange the item for a different size / colour etc on receipt of returned items.
The buyer will be responsible for any reasonable return costs of a cancelled purchase without limitation, even if they cancel the order before receipt of goods.
Part returns or orders will not be accepted unless previously agreed Marble and Tile.
Compensation claims can take up to 90 days to resolve, but reasonable endeavours will be made to process the claim as quickly as possible. In some circumstances claims may take longer than 90 days. Marble and Tile accepts no responsibility for any claims that take over 90days to resolve , without limitations.
· Please note:
The item is the buyers responsibility until it reaches Marble and Tile’s designated returns address. For the buyers protection, we recommend that sending returns using a delivery service that insures the buyer for the full value of the goods. Alternatively contact us in case we can arrange collection on your behalf, where a €30 Administration fee will be applicable , although in certain circumstances we may retain the right refuse to organise the return delivery on the buyers behalf.
All costs of returning items to Marble and Tile is the Buyers responsibility.
Please ensure to package all returns adequately. It is recommended to contact us for advice regarding packaging as we will not accept any returns unless the product has been returned in unmarked and undamaged condition. This includes packaging.
If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
Before fitting please check that you have the correct product and that you are happy with the product. If you need to make a change , this can always be done before the floor is fitted , but not after. We do not accept returns on a fitted floor.
As soon as we receive notice of your cancellation of an order and the return of the product we will refund the relevant part of the purchase price for that item together . Please Note we cannot refund any extra delivery charges above our standard charges, including but not limited too, express delivery or Saturday delivery.
All floor warranties are void should the floor not be fitted correctly or recommended site conditions are not met. Please read our guides on fitting before commencing any work. Please also refer to manufacturers instructions. All our floor fitting guides are located on our website in the technical section. Should you have any trouble finding them please contact us.
If the item you received is faulty, please contact us by emailing details to robert@marbleandtile.ie quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
If an item is thought to be faulty ,do not proceed with fitting. We can not and will not take any responsibility for a fitted floor if it could have been previously detected that the product was faulty.
Should you notice a problem with your floor after fitting, that could not have been detected before installation , we will arrange for an independent inspection at the buyers expense. Only if we find that the product is at fault, then the cost of the inspection and floor (along with delivery charges) will be fully refunded. Marble and Tile will not accept any liability from any other costs arising from a faulty product being fitted, not exclusive to but including uplift or fitting costs, cost of other materials ,any damage arising from uplift or inspection , loss of earnings, or inconvenience.
You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product We will then advise on how to proceed with exchanging the order.
Before fitting or using your order, please check that you have the correct product and that you are happy with the product. If you need to make a change, this can always be done before the product is fitted or used, but returns will not be accepted on a fitted or used product if the wrong items was supplied . Should you receive the wrong item please notify us in writing within 7 days of delivery.
Marble and Tile cannot accept any refund on any products that are not still in the original packaging and will not refund a floor after it has been fitted or opened , unless a product fault can be proven.
Items wrongly delivered must be returned in unused and in good condition in order for a refund or exchange to be carried out. It is the buyers responsibility to ensure the safe return of any items in order to qualify for a refund or exchange.
Please note:
In the case of receiving the wrong or faulty items the full return cost of the goods will be cared for by Marble and Tile , and we can organise a collection on the buyers behalf. However you may be required to follow some packing instructions and be available to return the item to a courier. Marble and Tile will use reasonable endeavours to arrange collection of returned goods at a time that will suit the buyer. It is required that the buyer also use reasonable endeavour to make themselves available to carry out the return of a delivery.
